71 Innovation Dr, Unit 6, Vaughan · No referral needed · Direct billing available
Mon to Fri 9 am to 8 pm · Sat 9 am to 4 pm
71 Innovation Dr, Unit 6, Vaughan · No referral needed · Direct billing available
Mon to Fri 9 am to 8 pm · Sat 9 am to 4 pm
Home / Privacy policy
Your privacy
How Recoup Health collects, uses and protects your personal and health information, and the choices you have.
Last updated October 31, 2026
Recoup Health is a physiotherapy, chiropractic, massage therapy and wellness clinic at 71 Innovation Dr, Unit 6, Vaughan, Ontario L4H 0S3. This policy explains how we collect, use, share and protect personal information when you visit recouphealth.ca, contact us or receive care at the clinic.
We handle personal health information in line with Ontario’s Personal Health Information Protection Act (PHIPA), and other personal information in line with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
We only collect the information we need to answer your questions, book your visits and provide safe care.
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Information you send us. When you use our contact form, call or email, we collect your name, phone number, email address, the service you are interested in and anything you write in your message.
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Booking information. Online booking runs through Jane, a secure clinic management platform. When you book, Jane collects the details needed for your appointment, such as your contact details, date of birth, insurance information and intake forms, on our behalf.
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Health information. When you receive care, your practitioner keeps clinical records such as your health history, assessment findings, treatment notes and progress, as their regulatory college requires.
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Website information. Like most websites, our server records basic technical details such as your IP address, browser type and the pages you visit. This helps us keep the site secure and working properly.
We use personal information to:
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reply to your questions and requests
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book, confirm and remind you about appointments
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assess, treat and coordinate your care
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process payments and submit direct billing claims to your insurer
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meet our legal, regulatory and professional obligations
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keep our website and systems secure
We do not sell, rent or trade your personal information.
When you send us information, book an appointment or receive care, you consent to us collecting and using it for the purposes in this policy. You can withdraw your consent at any time by contacting us, subject to legal requirements. If you withdraw consent, it may limit the care we are able to provide, and we will explain what that means for you.
We only share personal information when it is needed, and only as much as is needed.
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with your insurance provider, when you ask us to direct bill for your visit
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with other health professionals involved in your care, with your consent
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with service providers who help us run the clinic, such as Jane for booking and records, our website host, our email provider and Google for website analytics, who must protect your information
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when the law requires it, for example a request from a regulatory college, a court order or to prevent serious harm
Our website uses Google Analytics, loaded through Google Tag Manager, to understand how people use the site, such as which pages are viewed and how often visitors click to book online, call or send us a message. Google Analytics uses cookies and collects details like your approximate location, device, browser and the pages you visit. It does not tell us who you are, and we do not use it for advertising.
You can block or delete cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout.
Some pages load content from other companies: Google Maps on our contact page, Google Fonts for the text on every page, and links to Jane, Instagram, Facebook and TikTok. These services may collect information under their own privacy policies, which we encourage you to read.
We use physical, administrative and technical safeguards to protect personal information, including secure electronic systems, limited access for staff who need it to do their work and training on privacy. No method of sending information over the internet is completely secure, so please do not include detailed health information in our contact form or by email.
Clinical records are kept for the length of time required by each practitioner’s regulatory college and Ontario law. Other information, such as general questions sent through our website, is kept only as long as we need it and then securely deleted.
You can ask to see the personal information we hold about you and ask us to correct anything that is wrong. To make a request, contact our privacy officer using the details on this page. We may need to confirm your identity first, and we will respond within the time set by law.
If you have a concern we cannot resolve, you can contact the Information and Privacy Commissioner of Ontario at ipc.on.ca.
When care is booked for a child or someone who cannot consent for themselves, a parent, guardian or substitute decision-maker provides the information and consent on their behalf, as Ontario law allows.
We may update this policy from time to time. The date at the top of the page shows when it was last changed, and the newest version always applies.
Questions
Contact our privacy officer at the clinic.
71 Innovation Dr, Unit 6
Vaughan, ON L4H 0S3
